I'm very disappointed by your Italian online store...

I'm very disappointed by your Italian online store department and assistance.

I ordered 3 articles on your site and one of the articles received was wrong. After contacting the assistance, I've been told that since the article was correct at the moment of the shipment (how am I able to verify that?), Google wont' take any responsibility for the shipment service they use (DHL).

In the end I payed for an article that I never received. I'm not satisfied at all by the store service and assistance, I won't recommend it to anyone I know from now on.

On online sales, the competition is doing an undoubtefully better job.