Graeme Dickson

Review of BMW MINI Laval

So I had a pretty bad sound going on in the engine...

So I had a pretty bad sound going on in the engine bay of my 2007 Cooper S.

After dozens of hours of looking into the problem myself I went to Mini Laval with the worst in mind, both the stigma of dealerships and the severity of the sound.

I was greeted as soon as I stepped into the service department and an older gentleman took care of moving my car into the initial inspection bay.

I then spoke with one of the service advisors who then introduced me to one of the technicians. The technician looked over my car with me and instantly had a good idea of what it was. He assured me they would be able to take care of it for me.

After a bit more of speaking with the advisor, they took the car to the main garage, and he showed me where I could get refreshments while I waited.

After everything was said and done it was a much more minor part that I overlooked and overthought, and their experience showed through. They could have easily screwed me over and confirm my worst fear, charging me an arm and a leg, but they didn t. They were truly honest with me and weren t out to make a quick buck, totally different from my hometown dealership garages. I can safely say that I trust Mini Laval. Even the small touches, like washing my car before I got it back, meant a lot.

Definitely recommend them and definitely will go back.