Reid Nahmias

Review of Culligan of Indianapolis

Dont really know how this place can have such high...

Dont really know how this place can have such high reviews, maybe i just got an unusually bad experience. That was the reason i went with them in the beginning, the high reviews. I did an email submission and a guy called me and set up an appointment for consult. I have a fairly unique condo set-up which i warned him about. Woman shows up to do the assessment and everything seems fine. She gets tons of pictures and I got a quote which i agreed with. I asked the next step and was told she was going to talk to the installer/engineer and she would get back with me. I told her i wanted to get this done as soon as possible, she assured me it would only take a week or two. Two weeks later i have heard nothing so i message the woman who came out. I am told by her she hasn't forgotten me but says the installer needs some additional pictures of some of the pipes. Fine, she should have let me know, but fine. I send them that same day. She says that is good and she will talk to installer again. 16 days later i have heard nothing back. I message her again saying this has now dragged on almost a month and i need something concrete within the next week from her or i am looking elsewhere. I get an auto-reply that she is driving and will get back to me later. 1 week later i still have not heard back. Talk about being strung along... i shouldn't have to beg a company as big as Culligan to take my money and do the job.