Clean, nice room, and totally uncaring about custo...

Clean, nice room, and totally uncaring about customer service. In fact I now take the view that they are being deliberately awkward.

It is impossible to get the lobby staff to do something extremely simple. Namely, either give me some English breakfast tea, milk and sugar, or send some up to my room.

I've had fruit teas sent to my room. I've had Earl Grey. I've had the correct tea, but no milk and sugar. I've been told they don't provide this type of tea to the room (the day after they did!). I was told they only supply Earl Grey and Orange Fruit tea. Why not? Is there a war on? Is there a national shortage of Liptons?

Just now a guy brought just tea (again), after I asked the lobby to provide all three, no milk or sugar again. I told him I also need milk and sugar and he has gone to inform the lobby staff (he said). He won't be seen again today. Why inform the lobby staff? Why not just get some milk and sugar? This is absurd and embarrassing and they must be doing it deliberately. This has happened every day, all week. It's like being in an episode of Fawlty Towers.

An hour later, no sign of milk and sugar.

So I am off to the lobby again. There is no point calling. I'll either get milk and no sugar, or sugar and no milk, or some orange flavoured fruit tea. Down nearly a dozen floors and back..... This time they will put them in my hand....

They did put them in my hand. Two sugar sachets and four cream sachets. Same again in the morning then.....

Update, a big bag of English breakfast tea, loads if milk and sugar left in my room. Hurrah!

Amended rating to suit. This place does have its good points. It is minutes from Fulton Mall, there are loads of Subway stations within a few minutes walk, and there is a Starbucks right next door. The beds are comfy, rooms clean. And they managed to get what I was wanting... eventually.