A good question to ask yourself when running a tec...

A good question to ask yourself when running a technology company is: does a 20-year-old history major know more about the technology required to run this company effectively than the technicians hired to fix said technology?

If the answer is yes, it's time to rethink the line of business you're in. So, South Central, it's time to rethink the line of business you're in.

Here's a few things to consider before signing up with South Central:

1. If it's raining you don't have service, at all. That's just a fact you'll have to adjust to. As a matter of fact, if it's snowing, windy, or really anything other than sunny and 60 degrees, you don't have service.

2. You might as well just get the 5mbps speed, lord knows you won't get anything faster than that, no matter what you're paying for.

3. Do not try to run anything more heavy duty than an iPad on your wireless network, unless you're dying to re-live the late 90s and really want dial-up speeds back.

4. Forget about hooking any gaming system up to their network. Now I know this one's a little bit of a niche but their systems can't handle this, apparently. We pay for their version of top of the line internet because I am a beta tester for a couple of gaming studios and also have a Twitch streaming channel, or I used to. Now, our wi-fi goes out every 5 minutes like clockwork.

5. "But Skylar," you cry. "You can just hook a hard line up to your router, then you don't have to worry about wi-fi fluctuations." To which I must respond, congratulations, you know more about this stuff than everyone at South Central. I would love to be able to do this, however, and I feel this needs it's own point, that's simply not possible because:

6. The techs installing "fiber optic" cables (there's a good amount of debate as to whether those are actually fiber cables but I won't go in to that), decided to install our router in our garage, on the opposite end of the house from where any device needing the internet is. Because THAT'S intelligent.

7. Which brings me to customer service: we called immediately after they ran the cables to our house and asked what they were thinking, our garage isn't temperature controlled, we can't get any connection on our computers, and no one asked us where we'd like our router to be.
The woman we spoke to tried to tell me they always put routers in garages, that's the best place for them. I can't even count how many ways that's wrong but that's a very good summary of how talking to anyone in customer service there goes.
The woman goes on to tell us a technician will be contacting us to set up an appointment shortly.
Three weeks pass and we hear from no one.
So we call again, get a different woman who tells us the same thing, and begin waiting all over again.
Three more weeks pass.
We call one final time, the first woman tells us it's the technician's fault not hers, and she sets up an appointment for us. (why she couldn't do that the first time, I don't know)
The technician arrives and... there's no kind way to put this... has no clue what he's doing. "We'll hook up a TPlink," he says. YES because those are SO GOOD and work SO WELL.

So well in fact every 90 minutes, to the second, the wi-fi goes out and we have to go unplug everything and plug it back in.

And yes, we were charged for their mistake. It's not cheap to be given awful service.

TL;DR: almost a year of trying to get working wifi and it's still garbage AND we're down like $500 for equipment we wouldn't have needed if they'd done their job right the first time.

An overall TL;DR: South Central has to be a scam. There's no way they can be this terrible on accident. The ancient dead guys I study all day know more about modern technology than the people at South Central. If you have other options, TAKE THEM, literally anyone is better than this. If you, like me, live in the Kanab area and they're you're only option, my condolences, but at least we're all in this together.