We owe a tremendous debt of gratitude to Toyota of...

We owe a tremendous debt of gratitude to Toyota of Hackensack for stepping up big when our car broke down while passing through New Jersey. On August 9, my wife was driving our Highlander from Maryland to Massachusetts for vacation. Unfortunately, the car died on the NJ Turnpike. After speaking with Stephanie Apgar in service, we had it towed to Toyota of Hackensack. Stephanie was absolutely amazing throughout the entire process. After determining cause of the problem, their service department immediately went to work assessing the problem, ordering a part, contacting Toyota to get them to pay for it as part of an extended warranty, and fixing the problem so we could pick up the car on our way back to New Jersey. I spoke to Stephanie numerous times over those several days. She was very reassuring and I knew that we were in phenomenal hands.

When my wife got to the dealership, she realized that she had lost the custom bolt for our bike rack. No problem. Olga Granda was amazing, getting a couple of mechanics to spring into action, rigging something together to connect the bike rack, and even loading the bikes on for her. All the while, they let my wife bring our dog out of the heat so she could stay cool in the AC, even playing with her while my wife was dealing with everything. What was really unique and special was that they did all this for a one-time customer from out of state.

I want to commend GM Fred Radulic, Service Manager Nick Latino and the entire staff for making what was an extremely stressful experience so much easier thanks to their tremendous customer service.