Gotta say, the whole reason I "buy local" and "go ...

Gotta say, the whole reason I "buy local" and "go to the experts" is to get that superior customer service and attention. However, Rogers proves to be the exception to the rule. While the salesman was good at landing me on a product in a few minutes, he overpromised on delivery, saying it would take about an hour. After 2+ I went to find someone to let me know if my car was getting worked on. I could have installed the stereo myself in an hour...easy and bought it from Crutchfield at half the cost I paid here. It ended up taking 2 hours and 45 minutes. I was told the multicolored morphing stereo would be nicely set to one color that fit with my car's color scheme...that was not done. I was also struck by the fact they couldn't even set the clock. But what was worse was that when I got in the car, the Kenwood receiver I just dropped $400 for sounded horrible...like a muffled mess. I put it down to the settings being all flat. This was not the case. For the next 2 days I did everything I could do to improve the sound, but it was lifeless...sounding more like an old $50 Kraco stereo I bought from K-Mart in 1985 or a boom box. Actually those would sound better. So, I brought it back on Monday and (gulp) noticed the sign that said ALL SALES FINAL. Wow, okay, now I was nervous. However, I brought my laptop, because I knew I'd be stuck there for a long while. JB helped me and although he looked completely overworked (as all their front sales staff look each time I go in) he was very nice and took the time to answer my questions. 2 hours later, my car came back out. I was told it was "fixed." I asked what they did and the salesman who sold it to me orignally couldn't tell me. Hmmmm. So I went out to the car, turned it on and it sounded much better. It still didn't sound as good as the factory stereo, but it was ten times better than it was. I guess I will live with it. I'm not sure how they screwed it up the first time, but I won't be giving them a second chance. The first experience was slipshod at best, I should have read the reviews before going. "fool me once..."