Whitney W

Review of Nova Guides, Inc.

The management/ customer service at this place is ...

The management/ customer service at this place is TERRIBLE! This is the most unorganized bunch of people I have ever been around. We arrived 1 1/2 hours prior to our ride time (they recommend 30 minutes) and it took 2 hours before we were able to start our ride. The outfits, boots and helmets are a JOKE that they provide. We paid $425 for 2 people and we wore rags! If I would have known this we could have packed our on clothing, etc. All they care about is collecting money and getting a signature so you don't sue if you get hurt. While we were there a member of another party came up missing, they told the group to go look for the person themselves instead of helping. If they have to come help you they charge and outrageous price per hour. IF you decide to go with this group make sure you do the self-guided tour, once we got away from the cabin/post we had a great time. I would recommend going with a different group to rent, it was such a disappointment to travel across the country for this.