Had to bring my 17-year-old son's 2003 BMW in for ...

Had to bring my 17-year-old son's 2003 BMW in for an airbag recall. Trying to make sure my son's 1st car is as safe as I can get for him. Stood in service area for several minutes before any of the 5+ people working acknowledged us (we were the only customers in the room). One worker said something to the effect of, "I'd be DTF that" to a coworker. This apparently means something to young people because my son remarked that he couldn't believe a service representative would say something like that in a professional workplace.
Fast forward to the next day, when I receive a service recommendation of over $1,000 - $150 to look at an oil light that comes on for about 10 seconds upon start-up because my son forgot to reset after changing the oil (took him less than 5 min to fix for free) & $990 to replace shocks my son just replaced! I declined.
Fast forward an hour to picking up the car... the fans in the car (the ones that give you heat, a/c, & defrost) are not working AT ALL! I had the A/C blasting on my way to drop the car off, and suddenly, after the dash was taken apart to replace the passenger airbag, the fan is completely broken! What a coincidence. I bring the car back. They act like I'm lying to them about the fan & tell me it will cost $500 to fix. I wonder if this would have happened if I had agreed to be the recommended services.
Prime Autogroup will NEVER see any business from me or anyone I can get to listen to my experience.
Here's a little more from our first and only experience with Prime Autogroup:
My son and I walked around the showroom for a few minutes while waiting for them to check the car in during our first visit. No one came to even say hello, but there was a salesperson shopping online for clothing.
The ONLY positive - the people who check you in in the drive-in garage were pleasant, professional, and courteous, including opening & holding the door for me.