Not Satisfied at all! I was emailed by a woman nam...

Not Satisfied at all! I was emailed by a woman named Marie a welcome letter two days in advance of my stay and I saw there was a shuttle service within a 5 mile radius. We were part of a block of rooms for a wedding and the wedding venue was 4.3 miles away so I thought that this was a great amenity that I would like to try and take advantage of so I emailed Marie for details. 6 hours later I did not get a response to my email. So I called her phone number from the email and it went directly to a busy signal. I called the corporate and then got transferred to the front desk then transferred to three other people and then finally they said they would just transfer me to Marie (which is what I wanted to begin with sense she emailed me to begin with). She told me she has just received my email (the one I sent 6 hours ago..) She was rude and had a attitude like she didn't even want to give me the time of day and gave me no answers about the shuttle service. I spoke then to the front desk person about getting early check in. They asked me when I wanted to check in I told them if I could check in a hour or two early so 1pm instead of 3pm because the wedding was at 3:30 and I would like some time to get settled into the room and change for the wedding would be great. They said they wont know until the morning of Saturday when I was to check in and they would call me and put an alert on my account that I requested early check in. I never got a call saying we could check in early. When I got to the front desk they never said anything about the early check in alert. The shuttle service is a joke and doesn't do you any good. You are better off with Uber and I was even told that by the front desk person. The front desk said you can try the service but you probably wont get to your destination on time (which isn't that the point of a CONFERENCE shuttle service is so people with business meetings get to their meetings on time?!). Multiple people on the phone as well as the front desk said for me to just come down stairs when you are ready and they will tell you if the shuttle is ready or if the driver is a half hour away and when they will be back. I asked "why couldn't they tell me now when they would be back mostly because we basically needed to leave in the next 30 mins anyways for the wedding." They said they don't know when he will be back but he is on his way.... so basically the previous statement they said was a lie. Waiting over 30 minutes for a shuttle service is insane amount of time in itself when I can wait 5 minutes for an Uber. Meanwhile there were several shuttle buses parked waiting to be driven. The "free" shuttle service is more of a hassle then its worth to the point of their own staff not recommending it to guests.Why even hat it or advertise it then. On top of all this. The phone in my room did not work so I had to call the corporate number on my cellphone to get transferred to the front desk to ask a simple question and I told them my phone in the room was not working and they did nothing about it to get it fixed or switched out. The room thermostat was difficult to adjust and they have the most tiny vent for the air to come out so it took forever for the room to get cooled off.
The doorman I was asking a question and he completely turned away from me and started having a conversation about another employee while he left me there standing waiting. Then I thought he was coming back and then started a conversation with another woman that came out from the front desk about another guests luggage. He finally then waved me off and never gave me a real answer to my question. Very Rude..The only person that was of any help was the person that checked me out at the end of my stay and she was very nice blonde woman but that was only about a 1 minute interaction. I stayed here years ago and it was lovely that trip but service and quality has GREATLY changed for the worse since then. I will never come and stay here again! Would not recommend this hotel to anyone.