I ordered a icecream cake from this location for m...

I ordered a icecream cake from this location for my wife birthday, I called them back because they didnt asks me did I want cookie crunch in the middle of my cake and they told me it was to late,I asked a manager can he cancel my order he said yes and he would call me back once the order was completely cancelled,He called me back 5 minutes later and said he couldn't cancel it,I asked him to have the store owner give me a call and after speaking with him I informed him that I wasnt asked if I want cookie crunch in the cake and he said his location never asks because noone once to pay the extra 5 dollars,I will never go to this location again because I had to keep the cake because they refuse to give me my money and to top it off the cake wasnt even the type of cake I ordered,if I could have gave them zero stars I would have,I will never go to this location again,Very bad customer service and they went so hard about not letting me cancel they should have at least got my order right