Dennis G Nelson

Review of Donovan & Jorgenson

I would like to recognize Mike C. His response to...

I would like to recognize Mike C. His response to my call was quick and addressed the concern of a malfunctioning furnace. He was a professional and listened to what the problem we had , and took action right away. He had a service tech , John, on site same day. John was great. He thoroughly completed a diagnosis of the problem. He made his assessment , completed the diagnosis and presented several options that we should consider as next steps. We ultimately selected to replace the furnace. With 48 hours , Mike had the crew was assigned and they were on sight replacing our furnace. wWich at this time of the season was greatly appreciated. The installation crew, Andrew and Steve are top notch professionals. They completed a tidy install, and were not only knowledgeable, but very focused to task and details. The were also very conscious of the COVID considerations and that was very appreciated as well.
The office staff ( sorry, I don't have names) was also very timely and on point to coordinate the whole process.
If you have HVAC issues , this is the company and team to use.

A GREAT JOB Thank you very much.
dennis