I recently had a warranty repair done through Mart...

I recently had a warranty repair done through Martin Jonkers. On arriving to collect my car, my husband was informed for the first time that they needed to remove the child restraint to do the work and that they weren t qualified to refit the seat. Whilst I understand that they aren t authorised to refit the car seat, it would have been preferable to know this before the car was collected so alternative arrangements to have the seat refitted could have been made. Whatever happened to customer service guys ?