tom demichele

Review of The Vanderbilt Grace Hotel

Experienced the most disappointing visit ever at t...

Experienced the most disappointing visit ever at the Vanderbilt. The hotel began to experience air conditioning problems soon after our arrival. It s understood that mechanical problems do occur, so our primary issue was that the issue was only temporarily resolved until it failed again. Additionally the status communications from the hotel staff were inconsistent and lacked specifics. As guests, we never felt the urgency to resolve the problems as our room stayed a consistently humid 80 degrees our entire stay. To the hotels credit, they did give a minor adjustment to our bill and a free night for a future visit. I believe we would have been much more understanding had there been better communication and staff awareness of the situation at hand.