Rosalinda Losoya

Review of Sheraton Lincoln Harbor / Masi...

My family drove from Texas for business and decide...

My family drove from Texas for business and decided to bring our children we only had 1 free day to sightsee. When we arrived right away the man named Andrew looked at us and changed how he treated us just because of the way we looked mind you we were on the road for 4 whole days and my children were fussy and just wanted to stay and relax. My daughter saw how he treated other people kindly and noticed how he treated us with frustration that we wanted to stay a night there. Never in my life have I experienced such treatment from a person. I would never recommend this place to nobody. Poor customer service and the woman that helped us to try to get into the room thank you. But even when she approved us to stay he still declined us. I m so disappointed since my children s day was ruined by this person who clearly treats other races better than other ethnic groups. Such a beautiful place, but a disgrace how you treat your paying customers.