Recently, I had a very disappointing experience wi...

Recently, I had a very disappointing experience with Mike Shaw Subaru. I drive 2012 Subaru Legacy and when I started hearing intermittent screeching sound from the brakes, I took my car to them to get it repaired.

After diagnosis, I was told everything related to brakes looked alright and that they had cleaned the brake dust. I took my car home and just after a day or so I started hearing the same sound from the brakes. So, I took my car to them again and this time they told me that they would need to resurface rotors which I agreed upon thinking maybe it would fix the problem. But it did not. I spent nearly $250 altogether and I still hear the same noise.

It felt like they were trying/experimenting hit and trial process where you ask people to repair something that you are not sure of whether it would actually fix the real problem.

I got the service follow up email from the Service Manager to which I replied explaining above. I did not hear anything back which was really shocking as I did not know that the follow up email would turn out to be just a formality. I also got a text message from them to which I replied explaining above . I got a reply saying, they will inform my service advisor.

I did not hear anything back for couple days. I wrote an email to the Service Advisor and he wanted me to schedule another appointment to get the issue fixed. I told him that I was ready for another appointment and maybe would repair what they would tell me this time, only if they refunded me what I paid until now. I think it makes sense because nobody wants to replace/repair unnecessary things and pay for it when it actually did not fix the problem. I was skeptical because what if this time they would tell me to replace/repair some 'X' and it's possible that it won't solve the problem either. I did not hear anything back from them in couple days anyways.

I know sometimes things may not go right and some issues are harder to fix. Just a tiny bit of good response from them would have been a good gesture towards customers.

I just wasted my time, money and energy at this place where they don't value customer satisfaction.