Anthony Bower

Review of duke automotive

My Sales Consultant is Mr. Steve Fowler. I first ...

My Sales Consultant is Mr. Steve Fowler. I first met him while I was on a walk-around on the DUKE parking lot and he told me to take my time and that he will be available for questions at anytime and also offered to access me to get inside, or drive one if I wished. He was knowledgeable of the 2500HD Trucks and EXTREMELY approachable and professional. I'm 52 yrs old and he is the type of sales person that "I" feel comfortable with - NOT pushy, anxious, or annoying in any way. I had already been to seven other dealers (Dodge, Chevy, and Ford) in the Hampton Roads region. I liked the GMC Sierra Diesel and told Steve F. what my budget bottom line was. He helped me to find what would ultimately be my choice to purchase - but I wanted to ensure I wasn't making any mistakes, so I left to review consumer reports and make any other final looks at other trucks. The next day I returned with my wife and he accommodated us for a test-drive of the truck - then answered another hours-worth of our questions and I told him I'm still looking at ALL other trucks in the region (He respected that and said he'd be in-touch in a couple days). He contacted me via phone 2-days later and gave me a price for the GMC Truck that I test drove (first time that's happened for me without a 2-hour brow beating from sales managers). I came back to Duke Chev. again after seeing easily over 100 vehicles through the other dealers and for the first time, let my Trade-in be Estimated. Then Steve F. did what I have never experienced in my 11 previous new car purchases... he took my price request to Ely Duke and Bruce Blythe, and they BETTERED my request by $1,700.
They could have easily held up their price to my quoted bottom line, but they actually (as a team) bettered my bottom line, AND THEN when I told them my financing would be 1.99%, through my Credit Union, they found a financier at an even better rate of 1.49%.
Even if it weren't for the price, I give Team (Duke) A++ for friendliness, general courtesy, and respect to their "potential" client to shop the market - and return if they so decide. Steve Fowler possesses the Sales Consultant skill that I personally require to conduct business when spending over 50K on a diesel truck. There are so many choices out there and I feel that I got the best truck through the best salesman on the best team. I walked away after signing feeling GREAT, and not mentally beaten-up as in so many new vehicle purchases before.
Compelled to write this through complete satisfaction - Anthony D. Bower