My story: 1993, purchased over 5 linear meters of ...

My story: 1993, purchased over 5 linear meters of kitchen, still today all functional / functioning although "lived".
Banal "definitive" break (in the sense that the previous failures had been repaired by me with a little glue and inventiveness) of a chair foot.
Due to the Covid-19 emergency and policy #stiamotuttiacasa I wrote directly to the office to find out if this detail was still available (and where, if so): I didn't have time to file the email that the Italian Sales Department sent me "for free "at home a whole spare set for all chairs !!!
This is "Customer Care", I would say more: lifetime warranty (within reasonable limits, of course).

I read some negative reviews: I respect everyone's judgment, but for my part I still believe that to do "good business" you always have to agree in two ...