The hotel is located in a very touristic area with...

The hotel is located in a very touristic area with a lot of access. Are in walking distance to many stores restaurants and the beach. The rooms are kind of small however they're very nicely decorated and recently renovated. When we first arrived during was very humid and we thought the AC was insufficient. I left a four star review because of this. In the morning we told the reception about the problem and they said they would check it out. When we returned we realize the AC unit was changed and the room was very cold and very clean and there was a box of chocolate with an apology. This is a beautiful example of good customer service which listens to their customers. We would recommend Vive Waikiki hotel anytime.