Elena

Review of Pugi Volkswagen

I went in to get my oil changed in my VW Passat - ...

I went in to get my oil changed in my VW Passat - which went very smoothly and I am very happy about the service I received on my car. Everything was going well until I went to the cashier. This cashier was rude, she coped an attitude which I immediately caught onto and am very displeased about.
This exchange with a cashier who is supposed to be friendly to all customers and instead it left a sour taste in my mouth when I left. The cashier is the last person you deal with before you leave after a service, and unfortunately it left a bad impression. I understand that sometimes business can be slow, but regardless you are supposed to put your best foot forward with all your customers and this cashier decided to take 2 steps back.

Although the service was good and i appreciated the car report they gave me about potential fixes for my car in the future, that cashier left a sour taste to my visit - However, I am considering going back to give it another chance since the advisor Jeremy was great to deal with.