Kayla Stucker

Review of BVW Property Management

Rented a house from BVW (2019-2020) based off of p...

Rented a house from BVW (2019-2020) based off of pictures. Sara the receptionist was very kind, communicative and helpful. The house wasn't in beautiful condition in the photos but upon arrival discovered that the photos didn't show the full condition of the home. Home was in poor condition. We had maintenance out multiple times, the maintenance techs were always nice and tried to be helpful but unfortunately were only able to patch issues and often not fully fix them. Ended up needing to have the floor and shower replaced in the bathroom due to cracking and mold issues in the shower and water damage to the floor which lead to a hole in the bathroom floor. Getting bvw to take the issues with the shower seriously took months. After we expressed that we would need to escalate things if the shower was not fixed they were very prompt.
After we expressed safety concerns about the steep, painted, uneven stairs they did send out a contractor who stabilized them and added non slip pads which was much appreciated.
After finding multiple issues in the home we resorted to calling the city rental inspector to check the home. He found over 15 different issues with the home that were not up to rental code. These issues were then fixed enough to pass rental inspection.
If you rent a newer home from them, or one that has been well kept then you may have a great experience. However I would suggest caution in renting from them as they are also willing to rent out homes in poor condition.
On a positive note, they were very fair with the rental deposit return and we received most of our deposit back. So we are very appreciative of that.