Michael M

Review of Lexus of Bellevue

Quit doing business over a year ago with Lexus of ...

Quit doing business over a year ago with Lexus of Bellevue. They were charging $25.00 more to do an oil change than the other Lexus dealer in Lynnwood. On top of that when ever I went in to drop off my car first thing in the morning at opening. I felt like I was an inconvenience to the service person and they were upset at me because all I was requesting was an oil change. The shuttle service was poor at best - example I would make my service appointment 1-2 weeks ahead and make sure to let them know I need a ride to work.Three different occasions the driver for my shuttle was late and I was made to wait (10-15 minutes). It took me getting upset the third time and demanding my car back and cancel my appointment to get a manager out of the back office to take care of the issue. to quote a previous post ("a HUGE dealership with a HUGE EGO.")