Wei Wang

Review of Daikaya

Bad service left bad taste in our mouths even thou...

Bad service left bad taste in our mouths even though ramen was good. Had a very strange experience with the rude hostess working on Sunday night 5/6/18 on the first floor ramen area. Basically the hostess chose to strictly and rudely enforce some seating set up instead of evaluating the situation and choosing to provide better customer service. I HOPE management reads this as it is a poor way to run a business.

We were sat at the bar by where the waiters picked up food and decided to move down one seat after a guy finished because it was tight and we felt encroach upon by the food pick up. Then a little after we ordered our food the hostess came over and told us "I am going to need you to move back over one seat". To which we explained why we moved over. She responded by saying that we cannot stay where we were because it would mess up her seating arrangement at the bar since she needed to keep her ones together. And she would not let us move to certain other seats. We later figured out that she wanted us stay seated in our waitress's assigned area which we completely understand and would have been fine with had she used a nice tone of voice and explained clearly. However we still thought her demands were strange seeing as how:
- if there were seats assigned for a one person party then why would she "need" to keep her ones together
- we were at the corner of the bar with 3 stools - so pretty easy to keep the 2 person and 1 person set up with the 3 seats
- we were clearly still in the same seating area that our waitress was serving based on the other seats she was checking on
- it was a small 34 seat area (so all customers were visible and it should be easy to make adjustments)
- it was close to closing (9:30pm and they close at 10pm)
- the restaurant was only about 2/3rds full
- customers were finishing up theirs meals and only 2 couples and 1 single person came in after us

In the end the seat she asked us to move from remained empty (in fact within 10 minutes all the customers at the bar were finished and had left). So we were rudely asked to move for no reason at all because by the time we got our food there were only 7 other people besides us in the 34 seat area.