Prashant Hurria

Review of Essendon Mazda

Been a Customer there for 7 Years.

Been a Customer there for 7 Years.
The Good :
- Excellent Service Department.
- The Shuttle Service . Especially the Shuttle Van Driver , one of the most polite and pleasant person I have interacted with lately . He is a reason enough to keep coming back for service :-)

The Bad rather the Terrible:
- The new car sales people.
Ok I have been thinking of buying a new Mazda and have turned up to the showroom twice to have a look , have a chat. They are a bunch of most ungrateful people . From the body language it seems customers are a pesky annoyance . There is no one to help you with decisions , and I am not asking lame questions , I had already done my research and wanted some answers / feel .
At times there aren't enough display vehicles . If its your lucky day and there is a display vehicle but if the boot is locked bad luck . I even tried to register for a test Drive online again no response .

I thought they are understaffed due to COVID and I visited the other dealerships around in the vicinity . Got a very good support at TOYOTA , HYUNDAI , SUBARU and KIA showrooms .

Do yourself a favour if you want to buy a new Mazda head over to City Mazda which is just 10K from Essendon way better service there .

As the saying goes You don't value the work that comes your way , there will be a day the work wont value you .

(I endeavour to write fair reviews so as to benefit the community , I try to be fair in my reviews there are a bit too many keyboard warriors shouting explicits from the anonymity behind a screen)