Andreas Alsdorf

Review of Nalley Ford Sandy Springs

Truck didn't start last Thursday. With the help of...

Truck didn't start last Thursday. With the help of Road Side, took it to Nalley Ford, two friendly Labradors in the cab. Service Rep told me he couldn't help me as it was already 0530p and they would be closing an hour later (!). Didn't offer any solution other than to leave the car with them. He couldn't get me the "shuttle service" either, since the dogs were with me and some people might have allergies. Drove home. Called the next day and left several messages with their call center to arrange for an appointment. Never received a call back. Got the Truck running again, drove to Nalley Ford and expressed my disappointment regarding the service experience so far. The otherwise friendly service rep asked me why I would be back if I didn't like it the previous day. While they took my vehicle in, I was called into the office of the Service Manager, who i.e. didn't believe i called for an appointment at all and stated he wouldn't understand why I would be there if I didn't like the service experience. (!) Well, we bought four cars at the previous dealership, Sandy Springs Ford, loved their service and I have an extended warranty on my Truck.
The Manager went on to explain that the warranty would be honored at any Ford Dealership, I wouldn't have to go to Nalley for this. After an hour or so, I learned that the culprit was only a completely depleted battery and my vehicle was returned, even a bit cleaned. Summary: All anger apart- the customer service was absolutely unprofessional (diplomatically speaking) and though I know they have some good people I wouldn't recommend going there. My relationship with this dealership has ended for good. I have (re-) learned a lot, though- fix the easier problems yourself, the convenience of having somebody doing it for you might not be convenient at all.