Not good at answering the phone you will be on hol...

Not good at answering the phone you will be on hold for almost an hour or even longer.My mom doesn t drive on the highways and my orthodontist office is in the Akron area so we rely on them to take us there and back home and when my appointment was over my mom was trying to get a hold of them to get a ride back home and we stood outside in the cold for a long time and didn t even get home until 5:00 pm when my orthodontist appointment was over around 12:00 pm we had to stay in Akron all that time just to get a ride back home from someone else.HOW ARE YOU IN BUSINESS IF YOU CANNOT ANSWER THE PHONE??!! I don t understand definitely not getting a ride them anymore.