Benjamin Brown

Review of Grand Hyatt Melbourne

Pillows were too soft and bed on wheels rolled aro...

Pillows were too soft and bed on wheels rolled around. Had a mishap with important items left in room safe and asked staff to check to see if it was there. They said no it wasn't without checking. Had to go back to hotel personally and asked them to locate items. Housekeeping had not looked in safe after cleaning. Staff basically lied earlier that day saying they looked when they didn't. Otherwise service was good and room was good too.