Bounced around on the phone for 30 min to order pa...

Bounced around on the phone for 30 min to order parts and schedule an appointment. My phone cut out, so I tried to call back. No one answered, so I went online. Still can't get any responses. I call again, aggravated, just to be hung up on. Finally I just drive to the service department and am about to be pawned off again. Giving up, and will just find a different mechanic.