All I wanted to do was leave a boxed machine for r...

All I wanted to do was leave a boxed machine for repair. It was in a box, the apple care receipt was attached but they still expected me to wait at least 45 minutes for the pleasure of seeing a technician to get the unit booked in : not to get it repaired - just to process the paperwork to say I was leaving it for repair.
Why does it need a technician to do that paperwork instead of the 5 or 6 employees standing around the entrance ?