Upon check in our room wasn't ready which was fine...

Upon check in our room wasn't ready which was fine, but seemed very disorganized. Got into our golf wing room and I couldn't have been more disgusted. It was SO DIRTY. The carpet was so filthy I was afraid to even put my bags down. The bathroom had a strong stale smoke smell that was only exaggerated when the hot shower was on. The blow dryer was cracked and there was a light bulb out. The small details that a "resort" shouldn't over look. Now off to the pool... oh wait, the person checking us in forgot to give me he wristbands so I had to head back to the front desk. The girl working was extremely rude and would only give ME my wristband and said I had to go get my 1 and 4 year old for theirs. REALLY?!!? OK, we finally made it to the pool area, it was fun but also extremely dirty. Once again I feared walking barefoot or putting anything down. Just completely neglected. We were with a large group and the boys were playing catch with a football, this was the ONLY time a staff member seemed to care about anything. The hotel was completely full yet EVERYTHING was closed. Very frustrating when they advertise this spring break getaway and than every option leads to disappointment. Ice cream shop was supposed to be open until 9pm, but the employees chose to close 10 minutes early leading once again to disappointment. Overall, the entire stay was disappointing and I wouldn't recommend this place to anyone unless they decide to get their act together. Complete waste of money in my opinion.