Rashi Mehra

Review of Richmond Pamukkale Thermal Hot...

We checked in to the hotel on 9th October'19. We ...

We checked in to the hotel on 9th October'19. We checked in to the hotel at 8:30 pm and too much rush at the reception. We followed the instructions of the hotel to be there before 9:30pm for the dinner and we were there by 9:05pm. It takes time to finish a meal. <br/>Firstly, the buffet was horrible. They had 20 salads but 2-3 main course in non veg. We are non vegetarians but we don't eat beef. They had no chicken main course. Only beef and one live counter for fish. <br/>They only had chicken soup in chicken. <br/>Secondly when around 9:30-9:35 we asked for some desserts as they were not seen on the buffet dinner and seemed to be over at the counter but had name tags ...the restaurant manager said it's 9:30 plus 2 mins. Everything is over please go! He was very rude to us. <br/>Poor service, poor food variety, poor presentation of food and staff was very rude. <br/>Is this the kind of customer service you are talking about. <br/>This is definitely not a five star service and we do not recommend anyone to chose this hotel.