I have never dealt with a more unprofessional comp...

I have never dealt with a more unprofessional company then I have with FutureTel. I sent in a broken LG G4 that was supposedly was going to be covered free of charge. After sending in the phone I heard absolutely nothing from them, no phone calls or emails. After contacting them multiple times I finally received a answer. Not only did they do nothing with the phone but they were demanding I pay $700 for repairs. After getting no clear response as to why I was being charged after they OUTRIGHT said it was going to be covered I demanded my phone back. Not only did I have to pay $40 for shipping charges but it's been almost a month since I haven't received my phone. Not only that but I have to send them multiple emails asking if I am ever going to get my phone back because if you don't reach out to them they'll forget you even existed. FUTURETEL ARE BASICALLY SCAMMERS!! DO NOT DEAL WITH THEM AT ALL!! They overcharge you, they don't repair your device and they absolutely have no communication with you at all. Don't make the same mistake I did when I decided to deal with this company.