Austin Wallis

Review of Starwood Hotels & Resorts Worl...

Location is great but customer service is terrible...

Location is great but customer service is terrible! We arrived at 4pm and had to wait an hour to check into our room. The next morning after ordering room service, we waited an hour and a half, then called in to be told our order was never entered. Taylor was the gentlemen supposed to be helping us, but instead he did not apologize for the error nor offer to make things right. Will not be returning .