I stayed a week there and found the level of servi...

I stayed a week there and found the level of service to be generally good. My towel heater wasn't working and nobody fixed the situation until I called the front desk. But other than that this is quite a pleasant hotel with a wonderful location close to the theaters.

Having said this, one incident really upset me. On Saturday I checked out of and paid for room 321 using my overseas credit card. When the receptionist processed my card payment, she had simply pressed Enter without consulting me on which currency I wanted to use. I asked her twice if I was being charged in sterling pounds and twice she assured me this was so. After looking over the receipt and still unclear about this, I checked with my friends at the airport. That's when I could confirm she had picked my national currency on my behalf.

This is upsetting. This means I potentially paid more money than I should and also have lost my credit card points for overseas purchases. I have stayed a week in your hotel so we are talking about quite a sum.

I do think you need to coach your receptionist to always ask your guests which currency they want to use. They are not in a position to decide on the guest's behalf. Remember that when I had double checked with her - literally - twice I had been assured I had paid in British pounds. Clearly this was misrepresentation.

I left this same feedback a day ago on your Facebook page but there has been no response.