Ayantu Kumburo Review of Doubletree by Hilton Omaha Dow...
I honestly don t know where to begin. The stay her...
I honestly don t know where to begin. The stay here wasn t bad but had the worst experience when I had my dress gone missing. I stayed there on July 20th. Came for my friends wedding and flew back the next day. I had hung my dress in the bathroom and forgot it at the hotel. So on my way to the airport I had called the hotel and mentioned I had left a coral dress gave the best description I could and was told that nothing was found. I was told to call the following day so I called. Nothing has been found and I explained to housekeeping that it was a very expensive dress and I had only wore it for one night and it s gone missing while it was on a hung in the bathroom. The front desk wasn t helpful at all when I mentioned to them how it s insane that within 20 minutes I had realized of the dress missing nobody was able to locate it. Overall the experience with talking to them every time I had called I was getting the vibe that our housekeepers turn anything that s expensive including iPads and laptops so you had made a mistake. I had waited for a call for a month for a phone call hoping this dress will be found. I ve never had this experience. And will no longer stay at this property. The one star is for the cleanness of our room. Experience was the worst! Customer service was even worst.

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