disgruntled - the hotel reservation person flat ou...

disgruntled - the hotel reservation person flat out lied to me to get me to book this room. I feel violated and used by this person. I promise i will spend a lot of time spreading the news about the practices of this hotels reservation program. Because I confirmed my room by giving my credit card information, I could not cancel my room without paying the whole room rate of 144.00. So not only was I stuck here, I didn't have what I expected and wanted. My daughter and I were exhausted, but we'd been waiting to see Bumble Bee at the movie theater, so i thought if I could find a room with Pay Per View it would save us some time and money. The perfect plan. Relax in bed and watch the movie we wanted. The reservation person put me on hold to call the hotel directly to confirm that this room did indeed have pay per view. Returning he then assured me that this room did offer this feature and asked me to confirm the room by leaving my cc number, which of course I did. Obviously they will tell you what ever you want to hear to get you to stay at their hotels. Do not stay at the Hyatt Regency if you expect to be told the truth about your room. Mostly I'm angry for being lied to, but also because it ruined our night. Thanks for NOTHING Hyatt!!

RL Schumacher Texas