Nigel Montgomery

Review of West Berkshire Council

Utterly appalling and not fit for purpose Council ...

Utterly appalling and not fit for purpose Council which needs shaking up urgently - phoned up last week to speak to somebody (a massive task in itself as this department is almost permanently on voice mail) to request a suspension of a parking bay as we are moving into new retail premises today. Told to fill in a form and mail it in by post with payment which I duly did. Assured this would be dealt with promptly. Called today 4 times and eventually got through to someone who 'found' my application but said he didn't have enough time to process it despite it being there for 3 working days. A totally frustrating and disgraceful display of inefficiency and red tape. Untrustworthy and dreadful local Council - if a private business ran itself on these lines it would be closed down or go bust. I would rate this 'Council' with 0 stars if possible. Those in charge need to address the dreadful level of customer care dished out to their rate payers and the nonchalant attitude and extremely poor communication skills of staff. Also just found out that this Council are complaining they cannot recruit staff, no wonder, and they are also under investigation for internal fraud. OOPS