Stu Uw

Review of ANDREW CHEVROLET

Horrible, horrible, horrible.... Probably the wors...

Horrible, horrible, horrible.... Probably the worst experience I have ever had at any dealership. I had the hydraulic clutch line go out (happened once before) on my car, so I knew what the problem was and told the service manager this. I had it towed to Andrew Chevrolet where they told me that it would cost $782 parts and labor. I laughed and asked what was the problem as this was fixed for $200 under warranty the last time? They told me the diagnosis was that the master cylinder was faulty(this is inside the firewall) and thus the cost was so high. I asked if they checked for holes the hydraulic line as this was the problem a couple years prior. They said yes, so I told them I will have my cousin (who is a mechanic) come pick up the car because he can do that job for much less. obviously they wanted my business, so they said they will look into the problem again and what do you know, they found that the hydraulic line was rubbing and had a hole in it. So, I negotiated to only paying $300 even though they lied to me twice and wasted mine and my cousin's time, for 3 days, as he went out to look at the car.
So, I come to find out that they never really diagnosed the car the first time and were just blowing smoke up my rear. The mechanic just went out to my car in the lot, at night, and saw the pedal to the floor, so he assumed it was the master cylinder. Oh, but they did give me a free car wash and a $25 gift card to come back for services. What a joke! That was great toilet paper. I should have taken the car where I first bought it at a large Chevy dealership in Waukesha. Much better service and the managers don't lie. Definitely shop around before taking your car there for repairs.