This is my second year for a conference at this pl...

This is my second year for a conference at this place and this year is by far the worst....it's after 4 and they don't have our rooms ready yet on top of dozens of other people.... service lady was snaughty with no sense of humor, and they charge you alot for incidentals....needless to say, 3 hour later after 7 we finally got our rooms...