Absolutely horrific. We were misled on numerous co...

Absolutely horrific. We were misled on numerous counts by the website, the counters, and the reception services. Upon booking, we were told that there would be larger rooms, and we assumed that there would be free Internet (I mean, what hotel doesn't in the 21st century?) When we arrived, I could already tell something was very wrong. The lobby was overcrowded, and their "self check in" counters were extremely difficult to use. We took over 2 hours just to check in on this "helpful" machine. Of course, we would have preferred to approach reception, but they charge you for a very simple service and waiting in the lines takes much longer than messing with the machines yourself. Even worse, the lobby is close to the casino and is practically a free smoking zone, so the kids were complaining and it was extremely uncomfortable to wait in. When you (somehow) are able to check in, you receive a rewards card - however, we were told by reception may only collect points once you go gambling. Not sure if this is true or not. Further, you're supposed to be able to cash in your points after your stay - we were told we would get this "later, later." Later never came. Essentially, you waste your purchasing money. However, that isn't even the worst part. Most of the floors are smoking, and there is even the smell of smoke in the elevators. Even on non-smoking floors, the signs are useless. When you enter your room, there is barely enough room for two people to walk in. You have to walk in single file and struggle to push your suitcases in. There is absolutely no place for your luggage. If you want to get around, you literally have to close your suitcase just to get across the space. The bathroom is even worse (I don't know how.) There is no door separating the bathroom from the room, and you have absolutely no privacy. If you open the shower door, you hit the person standing at the sink. When you try and shower, you have no room to even raise your elbows. There is mold in every crevice, and you are given body wash to use as shampoo and conditioner. When we called reception to ask for more tissues and toothpaste, they replied and sassed my mother. We were mocked, and told that we weren't staying at a 5-star hotel and we would have to get used to what we had. Back to the Internet. The worst part. If you are staying in Towers 1 or 2, you have absolutely no access to Internet whatsoever. However, Tower 3 is able to somehow receive connection. This means that there is connection; if you wish to get connected, you must purchase Internet at an unreasonable price and you may only use it in the smoke-filled lobby. Who wants to stay in this revolting dungeon for more than 1 minute? When you are in your room, you are given a view - a view of the sewer pipes of the building next to you. The information services counter is also unhelpful. We asked if it would be possible to switch buildings and about the details of the rewards card, and we were told there were no available rooms - the woman at the counter didn't even check the system, they just wanted to get rid of us. We waited in the murderous line, and we were told there were possibilities of switching - clearly contradictory information amongst employees. The pictures are severely misleading - there is no room, view, or extraordinary service anywhere. Read the details carefully. Make sure you can get connected if you choose to stay here (which you should not). First World sacrifices its legitimacy, hygiene, and overall comfort of its guest in order to boast the title of "largest hotel" in the world.