Waited for check-in for an hour at 2:15am. After 4...

Waited for check-in for an hour at 2:15am. After 45 mins wait, the check-in staff said there s no more king size bed yet our booking clearly shows we booked a king size bedroom. Then he said there s no more normal rooms, they offered us a smoking room/ a room that the carpet is wet etc and we all refused. Anyway, by the time they finally gave us a room, it s 3:10 am. we got a suite but we r exhausted.