My husband and I first stayed here two years ago a...

My husband and I first stayed here two years ago and had an amazing experience so we came back for our anniversary this year. The lobby is under construction so there was no piano playing in the evening like last time. I did express check in the day before we came but when we got there they did not have us in the express check in box. There was a convention going in so lines were extremely long to check in and there was only one elevator so it took forever to get up and down to our room on 19th floor. I had champagne and chocolate covered strawberries sent to our room that were to arrive at turn down service. They were in the room in a bucket of melted ice when we arrived. Housekeeping came and put the champagne glasses and plate for strawberries on the floor outside of our room and it sit there until we checked out. The room was not cleaned. He only came in and made the bed and changed the towels. Our view was amazing from our suite. Probably last stay here and will move on to another. Heated pool is also under renovation.