Steffen Hein

Review of Adorama

Worst Customer Service EVER!

Worst Customer Service EVER!

Avoid at all costs - there are other options out there to get your gear ordered!
Placed an order and had to return 3 items - filled out the online return form and saw that only 2 out of 3 items were covered in my return confirmation (received via email).

Calling customer service on Friday at 4:55 PM, got a lady on the line which could not find my order / phone number in the system at first. Suddenly, precisely at 5:00 PM, she dropped the phone, .. call ENDED!!
Calling back resulted in "Customer Service Only Available Mo-Fr... blabla".
Means they dropped my call exactly on the time when they close on Friday instead of processing my request.

What a joke!!

Last time that I ordered there, Amazon's customer service is lightyears ahead of their cumbersome and amateurish return process!