It's a beautiful place. But the slots are tight an...

It's a beautiful place. But the slots are tight and their customer service is lacking. We rented the Penthouse the last time we were there, spent/lost A LOT of money, there was NO fridge in the Penthouse! They would bring us one for an additional charge! I was shocked! We just went back after nearly 10 years and they had deleted us out of their system already. We lost all of our Players Club points/credits etc. Very disappointed. Walked over to the Beau Rivage and were welcomed back with open arms AND ALL of our old Players Club card points/credits, etc. Slots were very tight at IP and we had to locate waitress and ask for cocktails. Maybe was off night. Idk. But it was Mother's Day and I felt very underwhelmed by our treatment and service.