*****Potential Customers Beware, If you have any i...

*****Potential Customers Beware, If you have any issues with La-Z-Boy delivery company the store or La-Z-Boy corp will not take care of the issue, they push you off to deal with the delivery company*****

2/7/17
I had a bad feeling about purchasing a chair from the La-z-Boy store in Grand Rapids, Michigan. My sister found a La-Z-Boy chair online and called the 28th ST store to verify the availability and price. Was told the chair is in stock in Chicago and was told the sale price was correct. She had been look for a chair for my mother who is recovering from a hospital stay. I when to the 28th ST store, I asked for the chair, I was told that wasn t the price of the chair. They finally told me they would sell it at the price my sister was quote plus a delivery fee. I paid for the chair, I asked the salesperson if the chair could be set on hardwood floor. I was concerned about scratching the floor because the chair was just going to be temporary. I was told yes it had pads that would protect the floor. The chair was delivered to my mother s home. The delivery person told my mother the chair was ok to place on the hardwood floor. They set the chair in the living room and left. My mother used the chair for 3 days. She dropped something on the floor, went to pick it up and she noticed the chair was scratching the hardwood floor. She contacted family member to place rug under the chair to protect the floor. I called the 28th St store, was advised by the lady who answer the phone that it wasn t the stores problem by the delivery company. I received call from delivery company person, the phone number is for La-z-Boy Comfort Care. I was asked if I had photos, I advised yes, he gave me email address. I tried to send the photos, appears I had incorrect email address. I called the Comfort Care Number for La-z-Boy, was on hold for sometime, I was told to send the photos to Comfort Care and they would send the photos to delivery company. I didn t hear anything, I called back, was advised they received my emails and would send them to delivery company. At this time I had the delivery company email. I sent them a email today to confirm they received my email. I haven t hurried anything from delivery company or La-z-boy. I would think long and hard before purchasing anything from La-z-Boy.

The plastic pads on the bottom of the chair had debris embedded in the pads. It appears the chair had been sat down on dirty floor in warehouse, truck or who knows where. When they moved the chair in place it scratched the hardwood floor and when you get out of the chair it moves causing scratches.

It appears La-z-Boy is only concerned about selling the chairs not concerns if delivery company causes any damage to a customer's home.

I would like some communication from somebody that they have received my photos and what they happen on doing to take care of this issue they caused to our hardwood floor. You would think the delivery person would make sure the plastic pads are clean. My mother is in her 70 s, she can t turn the chair over to check, she asked the delivery person and was told no problem with putting the chair on hardwood floor.

At this time we are not happy with La-z-Boy customer service.

post photos showing damage, not sure why they don't show.