Sarah Harris

Review of Lord Baltimore Hotel

Having worked for Hilton for years, I know how thi...

Having worked for Hilton for years, I know how things should be done in a respectful hotel... So, I will start with the pleasant; but few, positive things about this hotel. The lobby is beautiful, the price reasonable (though we were part of a group rate), and bartender very accommodating. Also, the valet service is reliable and very pleasant to work with, and pretty affordable considering surrounding parking options.

With that being said, I would like to flash a warning to out-of-towners (especially with small children) looking for a safe and quiet place to stay. My son, my fiance and I stayed here for two nights, either of which we got ANY sleep. It was a weekend, so a little noise was to be expected. A little noise is not what occurred. The first night there was a brawl in the hallway, which started at 2am. I called the desk to report it. They informed me security was on the way. The noise did not, however, stop. It got louder and louder and kept my 2 year old son up until 6am, then he awoke again at 7am. I was extremely frustrated but forgiving, as situations happen.

Night 2: I settled into bed around 10pm with my baby boy sleeping quietly and fell asleep myself around 11pm. 11:15 pm rolls around and i hear screaming and door slamming from the room across ours. Shortly after, I hear security knock on the door. This happens THREE TIMES by 12:30 am (security and all). I called the front desk and informed them I was calling the police if I was disturbed again. (Most hotel protocol is 3 strikes and security calls police). 12:45 am rolls around and our room phone rings. I attempt to answer to keep the very loud ringer from waking my son. I could not dial out so in my fit of rage I got dressed and headed for the lobby to ask who rang my room, thinking the neighbor was upset because she saw me complain to the security guard about her noise. The lady at the desk informed me it was her who called. At 12:45am!!!! After I informed her I had a baby sleeping and this was the second sleepless night. Hotel etiquette is no calls after 9pm ESPECIALLY from staff. She said she just wanted to be sure I wasn't getting the police involved. How professional of her. Finally, around 1:15 the noise stopped for good. Maybe they finally took me seriously.

If you are visiting Baltimore for a party filled night, by all means, this is your place. However, if you have a family and want some rest for an early morning and long day with a tired child.... DO NOT STAY HERE! This is coming from someone who worked for Hilton and Marriott for years. This hotel does not follow security or etiquette guidelines. Our ending bill for two nights was $350 for room and parking only and it felt like a $35 red roof in drug-dealers paradise.