updated and amended review, in fairness I left ori...

updated and amended review, in fairness I left original problem to explain...

Ron, senior tech was sent out the day after my third and final attempt to resolve. He was extremely knowledgeable and actually cared about my dissatisfaction. He agreed the canopy was too long and was not correct. I assisted him in removing two of the aluminum slats on the Alimiguard. This shortened the canopy by approx 5 inches which removed the slack, he soaped the arm to assist in sealing the stitching holes. He added additional support rivets for arms (only tip and bottom were originally installed). Net result: canopy looks and works great, thanks to Ron. quality products only are quality if properly installed. Kudos to the gentleman at customer service I spoke to this third time as well. He too cared nd didn t give me the BS about that is just how awnings are
great product and yes superior design to Dometic original awning (when properly intalled)

Original complaint.
I recently (1 month ago) had my Dometic Awning replaced by Shadepro. I had window awnings put on by them the year before and was very pleased with them so I thought I would go ahead and use them to replace the flimsy Dometic. Boy was that a mistake!
The awning they put on seemed sturdy enough but I too noticed the canopy was too long. I was told by the technician that you must roll it in a bit to tighten it. I found that odd and now my new $1700 awning doesn t go out as far. I thought surely this was a mistake and called the service number. They sent a tech out the following week and he told me the exact same thing the installation tech told me. So now I have to roll canopy about 8 just to take the slack out. Even so, with the metal cover I was encouraged to opt for, the metal cover is too heavy and causes canopy to droop. Water not pools on my canopy. When bringing this to Shadepro s attention, I was told that anyone who tells you that the awnings are for rain and drain are lying to you . The capacity also leaks all along the seam where the cloth meets that metal cover. I am very very sorry I got this installed. My vinyl Dometic was much better and did indeed work in the rain. Very frustrated... I have them a 2 star instead of 1 because of my previous satisfaction with the smaller window awnings...