The actual in-person experience was not bad, but i...

The actual in-person experience was not bad, but it was a nightmare afterwards. I had a lengthy convo with an associate about my charges that did not match what I was given at the time of online booking. What it boils down to is that I was wayy overcharged (over 200%) for an additional fee (LDW) and for "mandatory taxes and fees" that did not match the payment expected at desk, as stated in my online confirmation. The associate told me that the fee difference was due to an upgrade (which we did NOT request!), and that the fact that we booked through a third party, so it was their responsibility to convey the correct info. When I stated that we booked through their website, they said ALL ONLINE SALES are pushed through a third party.

So BEWARE booking online! And associates sneaking in additional fees. If you DO choose to book with Dollar Rental, make sure you bring a copy of your online sale and expected payment amount. We didn't ever receive an email receipt as promised. I learned of the overcharge on my Credit Card statement, and had to fight tooth and nail to get it reduced.