I hate the fact that every month when I try to pay...

I hate the fact that every month when I try to pay my bill online or over the phone that the system is down or they can not find my account or something is wrong with my account, making me have to find time to drive down there during hours in which I work and have no time to do so....But they sure like raising prices every month or slapping on late fees when people can't access a way to pay their bills and this starts from the 1st of every month to the end of every month.....so tired of the crap..