Billy Gholson

Review of COVERT CHRYSLER DODGE JEEP

Your service department says $35 total install an ...

Your service department says $35 total install an air filter, yet they turn around and flip it to $45, for a filter I could have bought myself for $22 from my uncles dealership in Miami and shipped and installed myself. $28, plus $10 labor, plus shop fees, plus taxes, for something I could have waited on. Now that I'm moving to Austin, this dealership is defiantly not the place I'm coming to anymore after my regular dealer recommended Covert from San Antonio. I'm not coming here because I believe in paying the price I'm told, $35. I didn't agree to the price increase. May be only $10, but imagine what they would do if it was something else at a much higher price. I don't believe in these bogus games. You're own signs say no smoking within 15 feet of public doors, yet your employees are constantly smoking by the rear door. If Covert can't follow its own signs, makes me wonder if I really got synthetic oil in my vehicle.

REPLY:
Since I can't reply to this answer given by the dealership, the service advisor asked another service adviser, $35 including install. When I went to the cashier, she asked my advisor and he went to ask the fellow service advisor, and he said he doesn't know why, should've been $35 total. My advisor said well that's what you gotta pay. $10 isn't much, it's the fact I expect to pay what was told. I should've gotten a written price. Learned my lesson, this isn't the Dodge Dealer to come to in Austin.